Refund & Cancellation Policy

1. Scope

This policy applies to the two paid products offered to clinics on AestheticFinder: lead (patient enquiry) purchases and Featured placements. There are no subscriptions. Payments are processed by our merchant of record, whose buyer terms also apply.

2. Lead Guarantee

If a lead you bought cannot be reached by phone, has fake or invalid details, or is a duplicate (the same patient already contacted the same clinic), report it from the Leads page of the clinic portal within 7 days of purchase. On an approved report the full lead price is added to your account as credit and is deducted automatically from your next lead purchase. Requests the system can verify as duplicates are never put on sale. Unusually frequent reports are reviewed manually. Credit is not a cash refund.

3. Trial Discount

A clinic's first 3 lead purchases are half price, within 90 days of its first purchase.

4. Featured Placements

• Featured is bought for a given city (and optionally one procedure) for a fixed period and does not renew automatically.
• A placement ends by itself when its period ends; extending it means opening a new placement.
• No pro-rata refund is given for a period that has started. If you were charged in error or twice, you are entitled to a refund if you contact us within 14 days.
• Featured placements are always shown with a “Featured” label and do not include a guaranteed number of leads.

5. How to Request a Refund

Email info@aestheticfinder.io with your order/transaction number. Requests are reviewed within 5 business days; approved refunds are returned to your original payment method via Paddle within 5–10 business days.

6. Related Documents

This policy applies together with our Terms of Service and Privacy Policy.